Refund & Return Policy

Pure Planet Rags Refund and Return Policy


  1. Overview

At Pure Planet Rags, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.


  1. Return Timeframe
You have 14 calendar days from the date you receive your item to initiate a return.


    1. Eligibility for Returns

    To be eligible for a return, please ensure that:

    • The item must be unused and in the same condition that you received it.
    • The item must be in the original packaging.
    • The return must include the receipt or proof of purchase.


      1. Return Process

      To initiate a return:

      • Contact our customer service at with your order number and the details of the item you wish to return.
      • Our customer service team will provide you with instructions on how to return your item.
      • Pack the item securely in its original packaging and include your proof of purchase.


        1. Shipping Costs for Returns
        • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
        • If you receive a refund, the cost of return shipping will be deducted from your refund.


          1. Inspection and Processing of Returns
          • Once your return is received and inspected, we will notify you via email of the status of your return.
          • If your return is approved, we will initiate a refund to your original method of payment.


            1. Refunds
            • Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
            • Please note that the time it takes for the refund to appear on your account may vary depending on your financial institution.


            1. Late or Missing Refunds
            • If you haven’t received a refund yet, first check your bank account again.
            • Then contact your credit card company, as it may take some time before your refund is officially posted.
            • Next, contact your bank. There is often some processing time before a refund is posted.
            • If you’ve done all of this and you still have not received your refund, please contact us at


            1. Exchanges
            • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at with the details.


              1. Shipping
              • To return your product, you should mail your product to: Plot No. S30910 - near Castolin - Jebel Ali Industrial Second – Dubai.
              • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
              • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


                1. Contact Information
                • For further assistance or inquiries about returns and refunds, please contact our customer service team at: Email:


                  1. Policy Updates
                  • This return and refund policy is subject to change without notice. Please review this policy periodically for any updates or changes.